Maryland Auto Insurance Seamlessly Shifts to Telework Amidst COVID-19 Crisis

March 26, 2020 (Baltimore) Maryland Auto Insurance, a 250-employee, Baltimore-based Property & Casualty company, has maintained normal operations since switching to a teleworking environment on Friday, March 13.

Mark D. McCurdy, Maryland Auto’s Executive Director, held meetings with State health care providers and prepared for this move prior to the Governor’s executive order.  All employees who were already telework-capable began working remotely immediately, with well over 90% of the company’s workforce teleworking by Monday, March 16. This has enabled the company to ensure the safety of team members during this public health emergency while serving our customers and supporting our producers.

The Maryland Auto leadership team identified employees whose roles are unable to be performed remotely and quickly cross-train those individuals to assist other departments and begin working remotely. This has allowed Maryland Auto to keep all team members employed to the level of their normal work schedule.  Maryland Auto also developed daily messaging for all of its employees, held a remote “town hall” and is constantly evolving our means to check in with everyone for both their work and morale needs.

Maryland Auto has been able to provide a work environment that is compliant with social distancing guidelines for the handful of employees whose tasks require them to continue reporting to the office.

As this worldwide crisis continues to unfold, Maryland Auto is constantly working to improve internet infrastructure. In the first week of supporting a remote workforce, the Information Technology team has doubled the company’s available bandwidth and system capability to simultaneously accommodate more than 200 teleworkers.

Maryland Auto continues quoting and binding auto insurance policies and processing claims for Marylanders. The company remains committed to its public mission of making insurance accessible to all Maryland drivers while keeping its team members safe throughout this crisis.

For additional information or media inquiries:

Cathy Nyce

Director of Communications and Corporate Reltions, Maryland Auto Insurance